Please find a selection of frequently asked questions below.

If you need any further information or if you have any questions not answered here please contact us 

How do I buy an MGM Advantage product?

How do I let you know my new address?

How do I change my name on my policy?

Why do I have to provide evidence for a change of name / address?

How do I change my bank details for my direct debit?

I need to trace my old policies. Can you help?

How do I get a valuation on my investment?

How can I find out about fund performance?

Am I a member?

What is MGM’s financial strength?

How do I surrender/make a withdrawal from my Policy?

How do I advise you of a bank account for my payment?

How long will it take for my money to reach my account after surrender?

How long will it take for my money to reach my account after maturity?

Is my policy assigned to anyone?

How do I transfer my endowment into a single life from a joint life?

How can I cancel my life assurance?

Why has my annuity payment changed?

Can I transfer my pension policy out of MGM?

When can I take my pension?

Can I cash my pension in for a lump sum?

Can I take my full pension under triviality?

Am I covered by the financial services ombudsman compensation scheme?

What is the EU Gender Directive?