Silver trophies

Award winning service

We take customer service very seriously at MGM Advantage.

So much so that we have a customer charter that pays out £25 if we break one of our promises. Learn more about our Customer charter here.

Moneyfacts have recently awarded us with the Best Annuity Service award.


Customer centre

Our Customer-Charter:

If we break a promise – we’ll give you £25!

We’ll try and get things right first time and meet the service promises set out in this charter.

But, you’ll be the real judge of our service.

That’s why we have a unique £25, no quibble payment which we’ll give you if you believe we’ve failed to provide the level of service we promised.

Making a complaint will not affect your statutory rights.

Tool belt

Customer Advantage

How does MGM Advantage work to give you the Customer Advantage?

Learn more
ABC building blocks

Customer Charter

Our unique Customer Charter is the only set of customer promises (in the UK Life market) with a 'no hesitation' payment based on customer judgement.

Learn more
MGM green question mark

FAQ centre

Your Frequently Asked Questions answered

Learn more
MGM Scales

Complaints

We believe the majority of problems can be resolved immediately so please don't hesitate to contact us.

Learn more
MGM About us

About us

MGM Advantage specialises in innovative retirement solutions to help people make the most of their hard-earned pensions savings when they retire.

Learn more
MGM Bonus chocolate cake

Member Bonuses

How we share our success with you - bonus information for members

Learn more